Other questions


While both are excellent choices, whether you get a gas or electric fireplace, depends on a variety of factors. Customization Both options allow you to customize to fit your space, however an electric fireplace can give you the option to choose different coloured flames. Heat Gas fireplaces can warm an area much larger than an electric fireplace. Installation To install a gas fireplace, you’ll need access to a gas line in your home. Most electric fireplaces can simply be plugged into a standard outlet. There are many factors to consider, so why not drop into our nearest store and ask to speak to one of our experts to discuss the best option for you. Or you can browse our collections of Gas Fireplaces or Electric Fireplaces online.
The cost of a new fireplace can vary depending on the make and model and the type of fireplace you want. Give us a call and we’ll provide you with a quote based on what you’re looking for, or browse our online store.

The cost of your fireplace installation will depend on the make and model of your new fireplace, where it’s going to be installed and what additional venting and accessories you want. Give us a call, and we’ll provide you our competitive rates.

Yes. Converting your fireplace to electric is a fairly easy process. We offer a variety of electric fireplace inserts that can be installed quickly and easily by our team of experts.

This program is for people living in rural Ottawa with older, inefficient wood-burning appliances. If you own a wood stove, wood-burning fireplace and/or wood-burning insert made before 1992, you may be eligible for the program. The Hearth, Patio and Barbecue Association of Canada is offering to offset the cost of a new appliance by 25%, up to $750, to make the switch easier on your wallet.


Yes, we do. We offer Napoleon’s complete line of high efficiency gas furnaces in a range of models to fit your budget.

We recommend high efficiency gas furnaces because they save you money on energy bills and have a whisper quiet operation in your home. Give us a call or stop by our store to learn about the models we offer with one of our heating experts.

The cost of replacing a gas furnace can start at around $2,500.

A gas furnace should last between 15 to 20 years. There are many factors, like make, model and maintenance, that can impact the life expectancy of your furnace.

It is recommended that you have your gas furnace inspected and cleaned by a qualified technician once a year.

A hybrid furnace allows for the option of using different fuels. Hybrid furnaces can react to changing temperatures and adjust to a more energy-efficient heating method. At The Fireplace Center we offer a variety of hybrid furnaces with different combinations that include:

  • Wood/Oil
  • Wood/Electric
  • Wood/Gas
  • Wood/Oil/Electric

Yes. Our Napoleon central air conditioners are highly efficient, and Energy Star rated. They have the latest features and can be installed either as a more energy efficient replacement to your old air conditioner or to add air conditioning to a home that doesn’t have any. We have a variety of models to choose from.

At The Fireplace Center and Patio Shop, our experts will be happy to select the best cooling solution for your home. Contact us today.

A ductless air conditioner does not require ducts, while a central air conditioner requires expensive ductwork and additional cooling equipment. Ductless air conditioners have become increasingly popular because of their easy installation and are significantly more efficient than central air conditioners.

We offer a wide variety of ductless air conditioners. Our team will be happy to recommend the optimum ductless solution for your home. Contact us today.


We sell several patio furniture brands. Some of our popular brands include:

Yes. We can do custom orders on all our patio furniture. Stop by our store or give us a call and we’ll help you get exactly what you want.

We’re sorry about that. If the patio furniture you want isn’t in stock, give us a call, and we’ll look into when we expect our next delivery or arrange to make a special order for you.

Delivery times will vary depending on the availability, destination and size and weight of your order.

The life expectancy of your patio furniture depends on a variety of factors:

Maintenance & Care

Maintaining your patio furniture can add years to your patio furniture. Make sure you follow the manufacturers care instructions to get the most out of your furniture. Regular cleaning and storing your patio furniture in the winter months is the best way to maintain its quality.


Protect your patio furniture from rain and snow by covering your furniture with a durable cover that will withstand the elements. On a sunny day, protect your furniture with a large umbrella.


Do your research when your deciding on the material for your patio furniture. Choose patio furniture that is durable and will withstand wear and tear season after season.

At The Fireplace Center and Patio Shop, we are experts in patio furniture and our store is stocked with a wide range of styles, shapes and sizes. Give us a call, shop online or stop by our store to pick the perfect patio set for to compliment your deck, gazebo or patio.


There are many factors to consider when choosing between a charcoal and gas grill, so why not drop by your nearest Fireplace Center and Patio Shop and ask one of our BBQ experts which option is right for you. Here are some pro tips to get your started.

Charcoal Grills
  • Reach a higher temperature than gas grills
  • Provides a smoky flavour to foods
  • Affordable
Gas Grills
  • Better for the environment
  • Heats up quickly and can control the temperature throughout cooking
  • High cooking versatility
At The Fireplace Center and Patio Shop we sell a wide range of BBQs for all your grilling needs. These include:
At The Fireplace Center and Patio Shop we sell a wide of BBQ manufacturers. Some of our most popular include:

The Fireplace Center and Patio Shop is fully stocked with all your grilling essentials! We have an extensive range of BBQ accessories, from BBQ covers to marinades to wood chips for smokers. Give us a call, shop online or stop by one of our stores to see what we offer.

Yes. Give us a call to see what we have in stock or check out our charcoal selection, here.

There are a variety of grill degreaser products on the market that can be used on a grill, provided that they do not contain any abrasives which would scratch the porcelain enamel finish.

Cooking grids on a grill can be scrubbed, however, the most practical method is to leave grease on the cooking grids until the next time you cook. During the heat up period, use a brass wire brush to clean the ash off the grids as heat increases. The heat sterilizes the cooking surfaces.


Yes. All products sold online may be picked up instore.

Some orders require assessments and customizations that our online store cannot accommodate. Please contact us for more information.

Yes. We offer curbside pickup for select items on our website (see product details). If your item is available for curb-side pick-up you can order it online and pick it up at one of our two store locations.

Yes. Items sold online and instore are available for delivery.

Delivery times will vary depending on product and your destination.

Shipping costs will be calculated during checkout and may be reviewed before finalizing your order.

To cancel your order, please contact us immediately. For more details, see our Cancellation Policy.



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