Health and Safety Notice

We are closely monitoring the COVID-19 situation and are adapting
to serve you safely and efficiently. We have applied the following
strict policies to ensure the safety of both our staff and customers.

We encourage you to regularly check this page for updates to our protocols as this crisis continues to unfold.

JUNE 11, 2021

The Fireplace Center & Patio Shop is pleased to be able to fully re-open our stores as of Friday, June 11.

Curbside pickup and delivery (conditions apply) remain available for those who prefer, as well as online  shopping.

APRIL 8, 2021

During the provincial stay-at-home order, we are open for curbside pickup and delivery only. Give us a call to tell us about your project and our experts will help you select the best products for your home!

FEBRUARY 16, 2021

The Fireplace Center & Patio Shop is pleased to be able to fully re-open our stores as of Tuesday, February 16. Curbside pickup and delivery (conditions apply) remain available for those who prefer for purchases made over the phone, via email, or for select units at fireplacedirect.ca.

MAY 25, 2020

The Fireplace Center & Patio Shop is excited to announce the re-opening of our stores! Please note that until further notice, we will be open Monday through Saturday from 10:00AM – 4:00PM.

While we are eager to be fully operational, strict policies are in place to ensure the safety of both our staff and customers.

Namely, we will continue to practice safe social distancing with no handshakes or other physical contact. Our staff are all handwashing constantly, and we have hand sanitizer on-site to ensure frequent disinfecting. Staff members will be wearing masks when necessary and we ask that customers also bring a mask with them to wear when required.

We will be limiting the number of customers inside the building to a maximum of two per household. Floor markers will also be in place both outside and within the building to ensure safe physical distancing is possible.

Curbside pickup and delivery remain available for those who prefer for purchases made over the phone, via email, or for select units at fireplacedirect.ca.

Additional cleaning procedures will be in effect at our locations, with frequent sanitation and disinfection of all surfaces. Regular, thorough cleaning of any and all “touch points” will also be executed.

Curb-Side Pick-Up & Delivery:

We offer curb-side pick-up, shipping, and local contactless delivery for those who prefer to make purchases over the phone or online through our website.

We want to thank you for your patience and understanding during these difficult times. The entire team at The Fireplace Center & Patio Shop looks forward to when we are able to safely re-open our doors.

We look forward to seeing you soon,

Andy Cotnam

HAVE ANY QUESTIONS?

CALL OUR EXPERTS

OTTAWA WEST 613-728-1775

OTTAWA EAST 613-745-1273

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