Our Shipping Policy

*Due to COVID-19, orders may be delayed. For more information
about how we're responding to COVID-19, please read our health and safety notice.

IN STORE & CURBSIDE PICKUP

Order online and pick it up at one of our two store locations free of charge. You will be contacted when your order is ready for pickup. To see store locations, click here.

Contactless Delivery

Deliveries are handled by a third-party provider and we cannot guarantee contactless delivery.

Estimated Delivery Times

Delivery times will vary depending on the destination and the size and weight of your order.

Small Item Delivery

You do not need to be home to accept small item deliveries. Small items may be left at your door by our third-party shipping carriers.

Large Item Delivery

For barbecues, patio sets and other large items, you must be at home to accept your shipment. If you are not at home, a shipping notification card with further details will be left by our carrier.

Shipping Costs

Shipping costs will vary depending on the size and weight of your order and your shipping location.


Shipping costs for in-stock items will be calculated while you are checking out prior to completing your
purchase.


Time-to-time we offer special promotions on shipping. Please check our promotions page for possible
current offers.

From time to time, we may offer FREE SHIPPING promotions. In all cases, free shipping willy be offered on orders shipped to Canadian provinces, excluding the Northwest Territories, Yukon Territory and Nunavut. 

We do not ship to PO Boxes

Shipment to International Addresses

Currently, we only ship within Canada.

Order Tracking

When you select one of our shipping methods, our third-party shipping carriers will provide you with an order tracking service. You will receive an email with your tracking number once your order has shipped. You can track your order through the carrier’s website.

HAVE ANY QUESTIONS?

CALL OUR EXPERTS

OTTAWA WEST 613-728-1775

OTTAWA EAST 613-745-1273

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