The Fireplace Center and Patio Shop - One of Canada's largest, faithfully serving the people of Ottawa and Eastern Ontario for more than 65 years.
The Fireplace Center and Patio Shop is proudly family owned, currently under the stewardship of President Andy Cotnam, and a true Ottawa original. Founded in 1952 by Clifton Cotnam as Advanced Prefabs Ltd., selling home kits from a display court on Richmond Road, Ottawa. Even then Fireplaces played a key role resulting in the opening of the first Fireplace Center store as a subsidiary on Boyd Avenue, Ottawa in 1974. More images of the original store...
From these humble beginnings The Fireplace Center and Patio Shop has evolved into one of the largest Fireplace Center and Patio furniture showrooms in Canada with the opening of the Carling Avenue store in August 2005. With two Ottawa locations and an enviable reputation The Fireplace Center has not only passed the test of time but thrived for over 65 years largely due to the following founding principals:
Customer Service and Quality
Our team diligently scour the globe to bring to the people of Ottawa the very latest Fireplace and Patio offerings to enhance our customers' lifestyles. These products are showcased in our spacious stores with over 200 fireplaces on display many of which are working models to enable you to fully experience the product and make an informed decision. With over 45 knowledgeable and expert staff on hand to assist you, you are assured of expert advice as well as assembly and installation by fully insured certified and factory trained technicians . Don’t take our word for it. The Fireplace Center and Patio shop is a long standing and highly respected Better Business Bureau accredited company.
From our weekly team meetings to identify new products, resolve issues and continuously improve our performance, to our customer follow ups to ensure complete customer satisfaction, customer satisfaction is our #1 priority.
The Fireplace Center is a socially responsible member of the Ottawa community not only by providing employment for 45 employees (some with us for more than 30 years) and countless subcontractors but also as a major supporter of charities such as the United Way. In addition to our President Andy Cotnam’s role as United Way Account Executive whose responsibilities include motivating local businesses to contribute to the campaign, our staff organize numerous fundraising events. The proceeds of which are matched by donations by The Fireplace Center and Patio Shop. Due to our involvement in the Big Brother/ Big Sister organization we have received a national award this year. Drop by our store to see the complete list of charitable donations and participation on our community involvement wall.
Not content to rest on our laurels this year we embarked on a major investment in our customer service infrastructure. Starting with this website and continuing with an industry specific Customer Relationship Management system (CRM) we are utilizing the very latest technology to serve you better.
We welcome your feedback in ways we can improve our customer service and always strive for excellence in everything we do.
Customer Satisfaction is our Top Priority
Staying true to our founder’s values has enabled us to serve the people of Ottawa for over 63 years, thanks to our customers' continued patronage. We look forward to having the privilege of serving both existing customers and new with the same dedication for many years to come.